Software Lifecycle Experience Management

  • If you develop software products, you need some form of software installation, delivery, licensing and compliance management to get your products to customers and monetize your innovations. With varying geographies, customer requirements, products and business models, what starts out simple quickly gets very complex. Mergers and acquisitions quickly confound the challenges. The last thing you can afford is a poor customer experience as a result of these business requirements being poorly implemented.

The challenges: deliver a great customer experience

  • Can you deliver a consistent, good licensing/download/installation/update experience to customers for all products?
  • How do you keep the customer experience consistent after you acquire new products?
  • How can you improve communications with and collect diagnostics from customers regardless of distribution strategy?

The solution: standardize on a strategic solution

Many of the world's leading application producers have standardized on Flexera Software solutions to strategically meet business needs while delivering customers a consistent and positive experience. Producers can:

  • Ensure a professional installation—deliver a consistent and reliable installation experience across any operating system/environment for all of your products with capabilities that integrate with your agile or traditional development processes
  • Quickly integrate acquired products—seamlessly "fold in" acquired products into your standard licensing, download and entitlement management processes independent of their existing licensing technology
  • Enable self-service everything—provide all customers consistent means to access products, manage entitlements and compliance and more from an always available self-service portal
  • Provide in-product communications—integrate in-product communications across all products to notify customers of updates to keep customers current and keep control on support costs
  • Flexera Software solutions help manage the customer experience by providing a standardized approach for installing, delivering, licensing and managing software products and entitlements, ensuring that the business needs of your products don't create a negative experience for your customers.

Featured Press Release

Featured White Papers

The Third Industrial Revolution: Intelligent Devices, Software, and the Internet of Things

The Third Industrial Revolution: Intelligent Devices, Software, and the Internet of Things
Based on this report, it is clear that device manufacturers are emerging from a period of significant challenge – characterized by low margins, stiff competition and brittle manufacturing supply chains. Increasingly they are retooling their offerings to make them intelligent and Internet-connected, opening up new ways of creating value for their customers...

Virtualization, License Compliance and the Application Producer/Enterprise Relationship

Virtualization, License Compliance and the Application Producer/Enterprise Relationship
The relationship between software vendors and intelligent device manufacturers ("application producers") and their customers ("enterprises") has been a complicated one. On the one hand, application producers develop mission-critical applications critical to every facet of an enterprise's operations. Without software, the remarkable efficiency and cost reductions organizations have been able to achieve in recent decades simply wouldn’t be possible.

This white paper examines the pricing and licensing strategies that application producers have put into place and are planning, and the impact that this will have on the often--fraught application producer/enterprise relationship. Download Infographic

The New World of Global Electronic Software Distribution: Sophisticated, Scalable … and Business Smart

Emerging Technology Analysis: Software Licensing and Entitlement Management Is the Key to Monetizing the Internet of Things
Per this new Gartner research report, "The 'Internet of Things' turns all hardware and appliance OEM vendors into software providers. Licensing and entitlement management technology serves as the key mechanism that enables these manufacturers to protect and monetize the embedded intellectual property running as software on these connected devices or the external software applications associated with them..." Download Infographic

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