Software Lifecycle Experience Management

  • If you develop software products, you need some form of software installation, delivery, licensing and compliance management to get your products to customers and monetize your innovations. With varying geographies, customer requirements, products and business models, what starts out simple quickly gets very complex. Mergers and acquisitions quickly confound the challenges. The last thing you can afford is a poor customer experience as a result of these business requirements being poorly implemented.

The challenges: deliver a great customer experience

  • Can you deliver a consistent, good licensing/download/installation/update experience to customers for all products?
  • How do you keep the customer experience consistent after you acquire new products?
  • How can you improve communications with and collect diagnostics from customers regardless of distribution strategy?

The solution: standardize on a strategic solution

Many of the world's leading application producers have standardized on Flexera Software solutions to strategically meet business needs while delivering customers a consistent and positive experience. Producers can:

  • Ensure a professional installation—deliver a consistent and reliable installation experience across any operating system/environment for all of your products with capabilities that integrate with your agile or traditional development processes
  • Quickly integrate acquired products—seamlessly "fold in" acquired products into your standard licensing, download and entitlement management processes independent of their existing licensing technology
  • Enable self-service everything—provide all customers consistent means to access products, manage entitlements and compliance and more from an always available self-service portal
  • Provide in-product communications—integrate in-product communications across all products to notify customers of updates to keep customers current and keep control on support costs
  • Flexera Software solutions help manage the customer experience by providing a standardized approach for installing, delivering, licensing and managing software products and entitlements, ensuring that the business needs of your products don't create a negative experience for your customers.

Featured White Papers

The Third Industrial Revolution: Intelligent Devices, Software, and the Internet of Things

The IDC MaturityScape: Subscription Business Model Management
This study is designed for suppliers of products or services that are sold via subscription business models, and provides a framework required for the effective management of subscription approaches...

Virtualization, License Compliance and the Application Producer/Enterprise Relationship

Market Trends: Move Beyond Homegrown Licensing and Entitlement as the IoT Creates New Revenue for Software
This Gartner report explains that the Internet of Things is turning manufacturers into software vendors that need to protect, differentiate and monetize offerings. By changing their approach to licensing, manufacturing product strategists can maximize revenue potential...

The New World of Global Electronic Software Distribution: Sophisticated, Scalable … and Business Smart

Plugging Revenue Leaks from the ERP Gap: A Revenue Opportunity for Application Producers
This white paper explains how ERP systems were built to handle physical assets, not digital goods and provides recommendations for alternative software licensing and compliance solutions...

Featured Press Release

Featured Webinars

Key Trends in Software Licensing and Pricing and 2014 Predictions

Usage, Subscription and Value-based Licensing Model Trends, Insight & Guidance
Amy Konary, Research Vice President with IDC and Flexera Software will discuss usage, subscription and value-based licensing model trends and provide insight and guidance on approaches to achieve the best business and revenue outcomes.

Grow and Differentiate Your Device Business

Gartner Webinar: License and Entitlement Management - Using Internet of Things to Create Opportunity
Laurie Wurster, Gartner Research Director, will share the trends that are shaping IoT, the shift from a hardware to a software company, what you need to know in order to protect your IP, and whether to build or buy a license and entitlement management solution.

Reduce Security Risks

Considerations When Transitioning to Physical + Digital Solutions
Network equipment providers' core business model is under pressure due to a combination of business and technology trends impacting the telecommunications industry. This webinar looks at the trends and provides essential guidance.

Free Trials

See For Yourself Why So Many Trust Flexera Software Solutions

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